Important Information

We are a Commercial Auction Company specialising in stock clearance. The vast majority of our lots are ‘’new’’ or ‘’as new’’ and are graded using our grading system. Stock is sold for a variety of reasons: change of packaging, discontinued, end of range, seized, bankruptcy, re-possessed, new model, etc. However some items are not new as we receive items from Police forces, estates in probate, Bailiffs, private clients etc. We do not usually accept customer returned items as there are many other auctions that sell this grade of product. Most of our buyers are buying to sell on or in the course of their business. We are not a retail company. All sales are outside of all consumer legislation. If you do not have the funds to pay for lots that you bid on we respectfully ask that you take your custom elsewhere.

IF YOUR CARD WILL NOT SUPPORT A DEPOSIT DO NOT BID. THIS IS NORMALLY A MINIMUM £50, BUT THIS WILL VARY DEPENDING ON THE SIZE OF YOUR BILL. THIS IS A B2B TRADE PUBLIC AUCTION .

If you need to contact us please email enquiries@haddonandjames.co.uk quoting your invoice number and bidding number. Emails without this will take longer to answer. Please do not phone as the phone lines are very busy.

All lots may be viewed on Saturdays at our saleroom for week-end sales and by appointment on the day of sale for week-day sales. All lots are sold as seen and carry no warranty or guarantee whatsoever. You are expected to have viewed all lots and they are sold as-is. Sometimes we may use stock images and the actual item may differ from the image. Please see our product grading guide at the bottom of these notes. Some items may offer a warranty. This will usually be a return to base warranty and returned items must be returned in their original complete packaging.

ANY LOTS MARKED x2, x4 etc ARE MULTIPLE LOTS AND THE BID PRICE IS FOR 1 (ONE) ITEM SO THE BID PRICE WILL BE MULTIPLIED BY THE NUMBER ITEMS IN THE LOT. If you require further clarification please contact us via enquiries@haddonandjames.co.uk.

Whilst we allow you to bid, you have accepted that we may charge your registered card for any appropriate deposit (as per our standard terms and conditions). Should your card not support a payment, you will be blocked from bidding. DON’T BID IF YOU CAN’T PAY. 

We do not accept credit or debit cards over the phone. Our preferred payment method is by Bank Transfer. Cash and chip & pin cards are accepted at the counter only (maximum £5000 cash in single transaction). We do not accept cheques or American Express. For those not local to our saleroom and unable to pay by bank transfer we will accept cash paid in to our account but subject to an additional 2%. This must be added to the invoice total as it is a charge made by the bank for accepting cash. If you don’t add this we will not progress your lots. We can also now offer a payment link using your registered debit/ credit card.

All Lots marked V are subject to 20% VAT on the Hammer Price. All Lots are subject to Buyers Premium 20% + VAT. This will be increased to 25% from 5pm on the first working day after the sale concludes (late payers premium) for bills are not settled on time. The full amount will be charged to the registered card after this deadline has expired unless we are notified in good time of any delay. For weekend sales (Thursday / Friday / Saturday / Sunday) the payment deadline is 5pm Monday. For weekday sales the payment deadline is the following day 5pm. Invoices will be sent by email to your email address on the following days: 
Saturday & Sunday sales invoices sent Monday (Sat pm for Live Sat Sale)
Monday Sales invoices sent Tuesday
Tuesday Sales invoices sent Wednesday
Wednesday Sales invoices sent out Thursday
Thursday and Friday invoices are sent Saturday
All Lots are subject to i-Bidder Premium of 3.5% + vat

Any buyers who default on payment of purchased items may be “blacklisted” and barred from all further i-bidder sales. This information may be shared with other auctioneers. Further to this, any payments taken as deposits on defaulted invoices will be allocated to cover costs in re-selling the items and NOT returned under any circumstances. 

IF YOU CAN’T OR DON’T PAY – DON’T BID!!! We have heard all the excuses including the one about the dog/grandchild/niece/wife/bidding on the laptop! If you allow this YOU will have to pay!

Limited collections on Saturdays are available due to Live auction taking place. Whilst we would love to see you, our porters are busy and it will often be necessary to wait.

Pro- forma invoices will be issued before mid-day on the next working day after the completion of the sale (see above for further clarification). Buyers MUST check their email and spam / junk folders if the email is not received. If not received, you must email us immediately stating ‘’INVOICE NOT RECEIVED’’ in the subject line to enquiries@haddonandjames.co.uk . Please do not phone as the phone lines are very busy. Orders will be despatched in the order payments are received. Therefore those who pay early will get priority.

Once paid, we can issue a paid invoice on request by email to enquiries@haddonandjames.co.uk

DO NOT BID UNLESS YOU CAN PAY BY ONE OF THESE METHODS WITHIN THE PRESCRIBED TIMESCALES. Non payers will be blocked from future bidding. Items not collected will be placed in storage and charged as per our daily storage rate. If you do not pay and we charge your card, the goods will not be dispatched until you have emailed confirming your details. Storage costs £1 per day for small items and £5 per day for large items. We do not do ‘’free storage’’.

Packing and Shipping policy:
We will usually include packing and shipping on your invoice unless you are local or overseas. Should you not require packing & shipping and are planning to collect items personally, we will remove this from your invoice when you collect your lots within the prescribed timeframe.
We do not normally allow other couriers to collect from us due to the huge volume of packages being sent.
Any other couriers arriving without specific arrangements will be turned away.

We CANNOT ship widescreen TVs, Liquids, China, Pictures & Paintings and certain other fragile items. Buyers will need to make their own arrangements for these - we recommend that buyers collect in person, however, we will allow courier collection of these items ENTIRELY AT THE BUYERS OWN RISK.

Shipping to a UK Destination with a Valid Postcode: 
Items weighing under 2kgs - from £8
Items weighing between 2kgs and 10kgs - from £10
Larger items over 10kgs up to 20kgs - from £15 (insured for loss not damage sent by Interlink Express Or UK mail).

Standard conditions limit liability to a maximum cover per consignment of £10 per kilo with an excess of £50. Exclusions apply and some goods travel at own risk*All fragile items are shipped at purchasers risk, this includes all glass, china, pictures, tv’s and similar . We will not ship widescreen tv’s on their own , these must be personally collected.

If you have included a mobile phone number on your registration, we will pass this on to Interlink Or UK Mail and the driver will send you a text to advise you when the item is collected and on it’s way to you also an approximate delivery time on the delivery day. If you are not in when delivery is attempted, the shipment will return to the local depot for you to collect or re- arrange delivery.

Shipments will generally be packed and dispatched in the order in which they are paid. Larger Shipping items we can arrange ie pallets via a pallet network. Pallets can be packed and shipped from £60 If no-one is available to receive your pallet, it will be re-scheduled and will be charged a re-delivery fee.

ALL ITEMS REQUIRE A SIGNATURE ON RECEIPT. 

International:
ALL ITEMS MUST BE PAID FOR IN FULL BEFORE A QUOTATION CAN BE ARRANGED
Small Items weighing under 2kgs- from £15 (insured for loss but not damage in the post) Packed parcel dimensions not to exceed 30x30x30cms sent by Royal Mail International Signed For.
Items weighing over 2kgs- from £35 (insured for loss but not damage in the post sent by Royal mail Global Priority). 

International shipping and offshore destinations including Isle of Man, Isle of White.
We are now able to offer UK offshore shipping using Interlink Express but at a higher rate than on the mainland.

We are also now able to offer limited international shipping using Interparcel or Interlink International and or UK mail and the price will be quoted after the items are packed and the purchase invoice has been paid.

Packing cost £5 per item or group of small items. If we are unable to offer packing, we will put you in touch with MBE who offer this service combined with shipping.
Please note all costs plus VAT at the current rate. 

Under no circumstances will we allow couriers to collect from us, this is for obvious security reasons. 
Please remember that all lots are at the risk of the purchaser from the time of the fall of the hammer. Should purchasers require specialist packing for shipping please contact us for advice.

Product Grading Guide (NOTE: V denotes that VAT is payable):
New Grade This will include all Brand new stock, usually with factory or warehouse seal in-tact if appropriate. It can be expected to be in full working order. Sometimes these items may have a supplier or manufacturer warranty.

A Grade:  This will include Brand new items, obsolete stock, end of range, Clearance stock manufacturer refurbished (graded) etc where the condition can be regarded as New/ As new /Unused and is usually (but not always) within the original packaging. The original packaging may or may not be complete with a factory seal intact. It can be expected to be in full working order. Minor imperfections which will not affect the overall performance of the item may be present. Sometimes these items will have a supplier or manufacturer warranty.
 
B Grade: This will include new and factory refurbished stock (Graded). Items may be in original box or generic box. Items will usually be complete and with accessories although minor parts or accessories may not be present. These items will be expected to be in working order but may have blemishes or cosmetic marks not affecting their overall performance. Sometimes these items may have a supplier or manufacturer warranty.
 
C Grade: This will include items both new or showing signs of use. Items may or may not be in original packaging or the packaging may be missing. Accessories may be present or missing and the items may have cosmetic marks. Minor parts may not be present but generally the item will be functional albeit that some work may be required to it. Generally these items can be used but may benefit from refurbishment. This may include customer return items
 
D Grade: This will include both functional and non- functional  items. Accessories may or may not be present and packaging may or may not be present. Generally these items will require refurbishment and the quality may be as high as categories A, B and C. Items will generally be useable but may require further parts or accessories.
 
U Grade:  This category will include unchecked Customer returns, Lost and Found property, Seized Property, House clearance effects, New,  Second hand ,and otherwise used or damaged items, incomplete items, salvage stock ( for spares/ repairs) Sometimes these items may be in perfect condition but are un-checked.
The above is only a guide to what condition items may be expected to be in. It is not a guarantee that any item will match exactly the criteria above and all purchasers are advised to fully inspect items prior to bidding.


FINAL PRICE CALCULATOR

Click here to use the brand new Haddon & James final price calculator to work out the final auction fees.

Simply enter your bid price and the amount of items to see your final price.

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