Important Information

We are a Commercial Auction Company, servicing the reseller marketplace and specialising in wholesale stock clearance: primarily selling new or A graded stock (see our grading guide for more information). We are not a retail company; therefore all sales sit outside of the standard consumer legislation.

Multiple Lots: As a commercial auctioneer, selling to resellers, many of our lots will be sold in multiples. This means that the bid price is for a single item, but you are committing to purchase the multiple identified in the description.  Please read the descriptions very carefully before bidding because it is unfair to second-place bidders for us to refund any winning bids made in error.

Final Price Calculator: The price that you bid is not the final price. All Lots marked V are subject to 20% VAT on the hammer price, all lots will be subject to Buyers Premium at 21%, and an internet service charge will be applied. The easiest way to calculate your true total is using our easy-to-use Final Price Calculator.

Payment: You may need to pay a deposit before bidding which will form part of your final payment; and this will be detailed on your invoice when we request the outstanding amount. A pro-forma invoice will be sent, once the sale has been completed, which must be settled in full within 24 hours. If payment is not received within this time addition charges may be incurred. For your security, we cannot accept payment by card over the phone. If you do not receive your invoice please send an email to enquiries@haddonandjames.co.uk stating INVOICE NOT RECEIVED in the subject line.

Storage: We reserve the right to charge storage on items where the invoice is outstanding after the allotted time: £1 per day for small items and £5 per day for large items. For Grill Cabins, Saunas etc we charge £50 per day from the day of arrival to our premises.

Lot Descriptions: Wherever possible we will use actual photos on the lots, but we occasionally need to use stock photos. Please read the descriptions carefully before bidding and check for the quality against our grading guide.

Delivery: We provide next-day delivery across the UK, from the date of the invoice being paid in full. In 90% of cases we achieve this target and are constantly working to improve our delivery process.

  • Saturday and Sunday sales invoices sent Monday for delivery on Tuesday
  • Monday Sales invoices sent Tuesday for delivery on Wednesday
  • Tuesday Sales invoices sent Wednesday for delivery on Thursday
  • Wednesday Sales invoices sent out Thursday for delivery on Friday
  • Thursday and Friday invoices are sent Saturday for delivery on Sunday/Monday

Delivery and packaging cost will be added to your invoice, unless you choose to collect your items personally. We do not normally allow other couriers to collect from us due to security issues and the huge volume of packages being sent.

We cannot ship widescreen TVs, iMacs, liquids, china, pictures, paintings or other fragile items. You will need to make your own arrangements for collection of these items.

Sold as Seen: Some items do still carry a manufacturers warranty, but all items are sold as seen, and (as a commercial auctioneer) we are not obliged to offer a refund on any item. We will, however, consider any issues you may have in a friendly and reasonable manner. Please check our grading guide before purchasing any item.

Contact: The fastest and most efficient way to get in touch, if you have any queries, is to email: enquiries@haddonandjames.co.uk quoting your invoice number and bidding number. We endeavour to answer all queries within 24 hours (except Sundays). You can call on 01727 846090 but we are often unable to answer as we do get very busy.


FINAL PRICE CALCULATOR

Click here to use the brand new Haddon & James final price calculator to work out the final auction fees.

Simply enter your bid price and the amount of items to see your final price.

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